Get in Touch With Us
This page tells you how to contact the editorial team at Best Casino Sites, what we can help with, and — just as important — what we cannot. We publish research-based reviews of new online casinos for US readers. We are not a casino, not a payment processor and not a regulator, so if your question is about a balance, a pending withdrawal or a locked account, the fastest route is almost always the operator itself. Everything below explains which door to knock on.
Email Is the Only Channel We Staff
Write to the editorial team at [email protected]. A person reads every message. We do not publish a phone number, because nothing we do needs to happen over the phone and a written record helps both sides if a correction or a factual dispute is involved.
To get a useful reply on the first exchange, include:
- The page you are writing about — the URL or the headline, so we are looking at the same wording you are.
- The casino name — if your message concerns one of the brands we cover, such as Raging Bull, Magician Bet or Slots of Vegas.
- What you believe is wrong or unclear — a bonus percentage, a wagering multiple, a state availability note, a payment method listed that you were unable to use.
- Your state — availability, payment options and account requirements differ enormously from one US state to the next, and we cannot assess your question without it.
- Nothing sensitive — never send us account passwords, full card numbers, Social Security numbers or copies of ID documents. We have no use for them and will not act on them.
We aim to reply within two business days. Correction requests that need us to re-verify terms with a source take longer, and we would rather be slow and right than fast and wrong.
Where Your Message Should Actually Go
Most reader emails fall into one of a few buckets. Only some of them are ours.
| Your situation | Who to contact | Why |
|---|---|---|
| A withdrawal is pending longer than advertised | The casino's support team first, in writing | Only the operator can see your account, your verification status and your payout queue |
| A bonus was removed or winnings were voided | The casino, then its licensing body or complaints route | These decisions turn on the bonus terms attached to your specific account |
| Identity verification (KYC) documents rejected | The casino's verification or compliance desk | We have no access to any operator's KYC process and cannot escalate on your behalf |
| A figure on our site looks wrong or out of date | Us — [email protected] | Corrections are our job and we want them flagged |
| You want a casino, game type or state guide covered | Us | Reader requests genuinely shape what we research next |
| You need help controlling your gambling | A support service — see the section below | We are not counselors and will not pretend to be |
How We Handle Complaints About a Casino
We cannot recover money, reverse a decision or force an operator to pay. What we can do is log the pattern. If several readers report the same problem at the same brand — say, repeated document requests that reset the clock on a payout, or a bonus cashout cap that was not clearly disclosed — that becomes a material fact for the review, and we will re-check the terms and update the page.
Before you write to us, work through the operator's own escalation path in this order:
- Open a ticket with live chat or support email and keep the transcript.
- Ask, in writing, for the specific clause being applied to your account.
- Request formal escalation to a complaints or compliance manager.
- If the casino is licensed in a regulated US state, take the complaint to that state's gaming regulator, which handles consumer disputes for operators it licenses.
- Send us the outcome. Documented, resolved or unresolved, it informs our coverage.
The Brands We Cover and What Readers Usually Ask About
We rank ten casinos on this site. Commercial context, stated plainly: some of the operators we list pay us a commission when a reader signs up through our links. That funds the research. It does not buy a position, a rating or a soft write-up, and we publish limitations on every brand including the top-ranked one. If you think a specific review reads as though it were bought, say so in an email and name the passage — that is exactly the kind of message we want.
The three brands that generate the most correspondence are the three at the top of the list, and the questions are usually about the same thing: the arithmetic behind a headline percentage.
Raging Bull — 410% up to $10,000 + 50 free spins
It sits first on our list because the headline match rate and the ceiling are both at the far end of what US-facing casinos advertise, paired with a free spins allocation on top. Readers contact us about it more than any other brand, almost always for the same reason: a deposit match of that size is released against wagering requirements, and those requirements — not the percentage — decide whether the bonus is worth taking. Ask the operator for the playthrough multiple, whether it applies to bonus only or deposit plus bonus, the maximum bet allowed while a bonus is live, and whether a cashout cap limits what you can withdraw from bonus funds. Limitation: large match offers of this shape typically carry the heaviest playthrough and the tightest maximum-bet rules, and a single oversized spin can void the lot. Eligibility and minimum deposit are set by the operator and vary by state.
Magician Bet — 101% no wagering
This one is on the page for the opposite reason. The match is small next to the rest of the list, but "no wagering" means the credited funds are not locked behind a playthrough multiple, which is the single most common reason readers write to us feeling misled elsewhere. If you want a bonus you can actually understand, this is the shape to look at. Limitation: no-wagering offers are usually small, often capped tightly in dollar terms, and frequently restricted to certain games or carry a maximum withdrawal from winnings. Confirm the cap and the game restrictions before you deposit — "no wagering" is not the same as "no conditions."
Slots of Vegas — 375% bonus + 50 free spins on Cash Chaser
It earns its place through the free spins component being tied to a named game rather than a vague "selected slots" pool, which makes the offer easier to evaluate. Free spins have their own terms: a set value per spin, a cap on winnings converted from them, and an expiry window that is often measured in days, not weeks. Limitation: spins locked to one title suit you only if you want to play that title, and the match portion still carries wagering. Check the expiry date before you claim, because unused spins do not roll forward.
The rest of the list
| Casino | Headline offer | Editorial rating |
|---|---|---|
| Uptown Aces | 600% for new players | 9.5 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.5 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.2 |
| BetUS | 200% up to $4,000 for new players | 9.2 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 8.9 |
| Slots and Casino | 500% up to $2,500 across three deposits | 8.7 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 8.7 |
These are editorial ratings assigned by our team, not customer review scores. Note the variety in what is actually being offered: a dollar-denominated match, a sweeps-style reward in SC, a bundle priced at a fixed $20 purchase, and a crypto-denominated bonus. They are not comparable line for line, and if a reader emails asking which is "biggest," the honest answer is that the question does not have a single answer.
Money Questions We Get, and Who Can Answer Them
Deposits, payouts and fees are set by each operator, so we do not quote timings or limits we have not verified for a specific brand. What we can do is tell you what to ask before you commit a dollar.
- Minimum deposit — the smallest amount that unlocks the advertised bonus is often higher than the site's general minimum. Confirm both figures.
- Payment methods — availability for US customers varies by operator and by state. Debit cards are the most widely accepted; credit card gambling transactions are declined by many US issuers; ACH and bank transfer are common for larger payouts; e-wallets including PayPal appear only at some operators, usually state-licensed ones. Bets.FM's bonus is denominated in BTC, which tells you crypto is central there. Never assume a method works until you see it in your own account's cashier.
- Fees — ask whether the casino charges for withdrawals, whether the first payout each month is free, and whether your bank or wallet adds anything on its side.
- Withdrawal limits and minimums — there is usually a floor per request and a ceiling per day, week or month. A large win can be paid in installments over weeks.
- Timing — advertised processing times are the operator's own claim and start only after verification is complete, not when you click withdraw.
- Verification — expect photo ID, proof of address and, for larger sums, source-of-funds documentation. Completing this early, before you have money waiting, removes the most common cause of payout delay.
- Bonus cashout limits — some offers cap what can be withdrawn from bonus-derived winnings regardless of how much you won.
Every one of those is a fair thing to email an operator about before depositing. A support team that will not answer in writing is itself a data point.
Game Coverage: What We Write About
If you are contacting us with a request, it helps to know the ground we cover. Our reviews look at the catalog in the categories that actually differ between sites:
- Slots — including published return to player (RTP) figures and volatility, which determines whether a game pays small and often or rarely and large.
- Progressive jackpots — pooled prizes that grow across players, usually with their own qualifying bet rules.
- Table games — blackjack, roulette and baccarat, where rule variants change the house edge meaningfully.
- Live dealer rooms — real tables streamed in real time, with betting windows and table limits rather than instant play.
- Mobile play — browser versus a dedicated casino app, and whether the full library carries across.
We also note which software providers supply a site, and whether random number generator testing is disclosed. If you want a category covered in more depth, tell us which one.
Beyond Casino Games
Several brands on our list run more than a casino. BetUS is a name US readers will recognize from sports betting, and its $4,000 welcome match sits in a business that also takes wagers on games and events — a different product with different margins, different bonus mechanics and separate rollover terms. Card Crush, Zumba Cards and Amazon Jackpots operate in sweepstakes-style formats using coins, cards and SC rather than straight dollar deposits, which changes both how you buy in and how redemptions work. Bets.FM's crypto denomination points to a wider crypto-wagering operation. If your question concerns a sportsbook wager, a poker room or a sweeps redemption rather than a casino game, say so in your first line — the rules are not interchangeable, and we will tell you plainly if it falls outside what we research.
Who May Play, and What That Means for Your Question
US online gambling is regulated state by state. There is no single federal license that authorizes an operator to serve players nationwide; a handful of states license and regulate online casino play, several more permit only sports betting or none at all, and sweepstakes-style sites operate under a separate legal theory that varies in how states treat it. An operator accepting deposits from your state is not the same as being authorized to serve it — that distinction matters most when something goes wrong, because a state-licensed operator answers to a regulator that will hear your complaint, and an offshore one may not.
The baseline: you must be 21 or over for licensed online casino play in the US states that permit it, some sweepstakes platforms set 18, and you generally must be physically located in a permitting state at the time you play. Verification of age, identity and location is a legal obligation on the operator, not optional friction. Before you email us asking whether a given brand is available where you live, check its own terms and its cashier — that is the fastest and most current answer, and it is specific to you. We also maintain coverage of casinos outside the UK GamStop scheme for readers researching that topic.
Facts on this page were last checked on Sep 25, 2026 by Trevor Keller. Offers and terms change without notice; the operator's own terms and conditions are always the authority over anything you read here.
If Gambling Has Stopped Being Fun
Contact a support service, not us. In the US, the National Council on Problem Gambling operates a confidential 24/7 helpline and text line at 1-800-GAMBLER. Most licensed operators offer deposit limits, loss limits, time-outs and self-exclusion inside account settings, and licensed states run their own self-exclusion registers. Blocking software installed on your own devices is an additional layer worth considering. Gambling is entertainment that costs money; it is not income and it will not fix a financial problem. If you write to us about this, we will point you to these resources and nothing more, because that is the limit of what we are qualified to do.
Before You Hit Send
A short checklist that saves a round trip: name the page, name the casino, state your state, attach no personal documents, and tell us what outcome you are hoping for. If it is a correction, we will verify and update. If it is a coverage request, it goes into the research queue. If it belongs with an operator or a regulator, we will say so and tell you where to take it. Either way, you will get a reply from a person at [email protected].